The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Click here to take the test
Since it was initially launched in April 2013, the FFT has been rolled out in phases to most NHS-funded services in England, giving all patients the opportunity to leave feedback on their care and treatment.
The FFT has produced more than 10 million pieces of feedback, making it the biggest source of patient opinion in the world. Scores so far have told us that at least nine out of ten patients would recommend the services they used to their loved ones. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
The Friends and Family Test FFT became available in GP Practices on the 1st December 2014 so please let us know if you would recommend us to your friends and family by clicking on the link to submit a test or going to the home page. Paper copies are available in the surgery for you to complete and post into our dedicated post box in the waiting room next time you visit the surgery.
Publishing results of the Friends and Family Test
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.
Monthly surgery results are posted on the website each month and are also available on the noticeboard in the waiting room for you to see when you come to the surgery.
Friends and Family Guidelines
Friends and Family September 2019