Online ConsultDid you know you no longer have towait on the phone to get the
health advice you need
Round the clock access to healthcare information
You can now access a wealth of health advice that’s clinically tailored to your symptoms.
Online Consult allows you to check your symptoms, receive medical advice and submit a health request directly to your GP through an online portal at any time of day or night. It’s simple to use so there’s no need to wait in phone queues.
How does Online Consult work?
Simply fill in a health enquiry form by clicking on this link https://florey.accurx.com/p/M83079 outlining your symptoms. You’ll then be directed to information articles and videos advising you on how to treat your symptoms and what you may need to do next. The forms are quick and easy to use and tailored to give you help and advice that’s specific to your condition.
The forms are sent directly and securely to the practice so we can check your answers and advise you on the most appropriate next step, you may need a face-to-face appointment with the GP or Nurse Practitioner or be signposted to another service by the Care Navigator.
Online Consult Link: https://florey.accurx.com/p/M83079
View your GP Health Record (Full prospective access)
Your GP health record includes information about the care you've had from your GP surgery.
What's in your GP Record
- medicines your GP has prescribed
- allergies you have
- vaccinations you've had
- conditions you've been diagnosed with
- notes from appointments at your GP surgery
- results of tests your GP surgery has arranged
- letters that hospitals or specialists have sent to your GP
How to see all the information in your GP health record
When you view your GP health record online, you should be able to see any information that was added recently, this is prospective access to your medical record.
If you need to see older information in your record (historic record information), you'll have to ask your GP surgery to make it available online.
Contact your GP surgery if:
- you're unable to see your record
- information is missing or has disappeared from your record
- you can only see very recent information in your record and you need to see older information
- there's incorrect information in your record
- you can see information that should not be there (for example, you can see information that's not yours)
- you do not want to be able to see your record
- someone is pressuring you for information in your record
Email or call the surgery, or speak to a receptionist at the surgery when you go for your next appointment.
View your GP health record - NHS (www.nhs.uk)
The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.
What you can do with the NHS App
You need to prove who you are to get full access to the NHS App. With full access you can:
- order repeat prescriptions and nominate a pharmacy where you would like to collect them
- book and manage appointments
- view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
- book and manage COVID-19 vaccinations
- register your organ donation decision
- choose how the NHS uses your data
- view your NHS number (find out what your NHS number is)
- use NHS 111 online to answer questions and get instant advice or medical help near you
Before proving who you are, you can use the NHS App to:
- search trusted NHS information and advice on hundreds of conditions and treatments
- find NHS services near you
Other services
Depending on your GP surgery or hospital, you may be able to use the NHS App to:
- message your GP surgery or a health professional online
- contact your GP surgery using an online form and get a reply
- access health services on behalf of someone you care for
- view and manage your hospital and other healthcare appointments
- view useful links your doctor or health professional has shared with you
- view and manage care plans
Keeping your data secure
To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.