Noticeboard

Surgery Closed - Thursday 4th July from 1.00pm

The surgery will be closed on Thursday 4th July 2024 at 1pm and will re-open on Friday 5th July at 8.00am. 

If you have a medical emergency, such as chest pain or difficulties breathing, please hang up now and call 999.  

If you require medical assistance before 6.30 this evening, and this cannot wait until the practice reopens tomorrow morning, please call 0300 123 5491. If you need medical assistance after 6.30pm this evening, please log onto NHS 111 online or call 111.

Get help for your symptoms - NHS 111


Surgery Summer Newsletter 2024

Moorland Medical Centre Summer Newsletter 2024


PCN Patient Survey 2024

Leek and Biddulph Primary Care Network (PCN) Ltd comprises of the following 5 GP Practices:

Leek Health Centre, Leek

Moorland Medical Centre, Leek

Park Medical Centre, Leek

Biddulph Doctors, Biddulph

Biddulph Valley Surgery, Biddulph

Together, the practices and PCN serve nearly 50,000 patients.  Our practices work together to deliver at scale services such as Occupational Therapy, First Contact Physiotherapy, Social Prescribing to name a few.  We have a team of 32 staff that are directly employed by the PCN and who are dedicated to improving patient care and services across Leek and Biddulph.

This patient survey will be used to explore patients views on how our PCN and Practices are doing.  We will report the results in a future edition of our Newsletter and on Social Media.

Please click on the link below to complete the survey, thank you.

https://www.smartsurvey.co.uk/s/7O33T1/


Join the Staffordshire and Stoke-on-Trent People's Panel. Help inform health and care services in your local area, by taking part in several short online surveys throughout the year.  

Visit our website on People's Panel - Staffordshire and Stoke-on-Trent, Integrated Care Board (icb.nhs.uk)

We are inviting members of the public to play an active role in helping to improve these services, for the benefit of everyone.
Wherever you live in Staffordshire or Stoke-on-Trent and whatever your background, your experiences are important to us and can help to make a difference to health and care services in your local area.
This isn’t a tick-box exercise – it’s borne out of a genuine desire to put local people at the heart of everything the Integrated Care Board does.
Your views really do matter. As a member of the panel, we will:

Invite you to tell us your views about services you are interested in through regular short online surveys.

Enter you into a prize draw with the chance of winning one of two £50 love2shop vouchers for each survey you take part in.

Send you a newsletter twice a year – to provide updates about the panel, explain how your comments have been used to shape healthcare locally and to share news about health care providers in Staffordshire and Stoke-on-Trent.

Complaints

Complaints

Customer service form

The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’

Complaints Leaflet 2023Complaints Leaflet May 2023

Complaining to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services, we commission. You can complain or give feedback:

By post to: NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Our opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.

NHS England » Complaining to NHS England

 

PATIENT ADVISORY LIAISON SERVICE (PALS)

PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally.  

Patient Advisory Liaison Service (PALS) 

Freephone: 0808 196 8861

Email: patientservices@staffsstoke.icb.nhs.uk

Online:  https://staffsstoke.icb.nhs.uk/contact-us-2/patient-advice-and-liaison-service/

There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice. 

Complaints and Suggestion Leaflet

NHS Complaints Advocacy

Welcome | Support Staffordshire



 
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