Noticeboard

Staff Training

The surgery will be closed for Staff Training on Thursday 21st January 2021 from 1.00pm until 8.00am on Friday 22nd January 2021.

Covid-19 vaccination first phase priority groups

As you may have heard in the news, the Covid-19 vaccination programme has now commenced.    We will be delivering the Covid vaccination as a Primary Care Network (PCN).  Our PCN is called Leek and Biddulph PCN and comprises of Moorland Medical Centre, Leek Health Centre, Park Medical Centre, Biddulph Doctors and Biddulph Valley.

 

We will be rolling the programme out from January onwards, starting with patients aged 80 and over.  

Please see the list of priority groups below.

 

You will be contacted by the practice either by phone, text or letter when it is your turn to be vaccinated, at which point we will book you into a clinic.  We therefore ask that you do not contact the surgery until that time.

Covid-19 Vaccination First phase priority groups

NHS 111 help us help you

If you have an urgent but non life-threatening medical need, make sure you use NHS 111 first rather than going straight to A&E. If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in A&E. NHS 111 is also able to direct patients to or book an appointment at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.

Contacting NHS 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way. However, you should still dial 999 if you have a life-threatening illness or injury.

Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online.

 #HelpUsHelpYou

Social distancing measures at A&E will help ensure you’re seen safely So, if you need urgent care, contact 111 first and they will be able to book you into A&E or direct you to a local service that is right for you.

#HelpUsHelpYou

How to access your GP practice - YouTube

Our team is working hard in different ways, including telephone and video consultations to keep the practice open and running effectively during this Pandemic. We are therefore receiving a high volume of telephone calls, and we only have a limited numbers of incoming lines available.  Please bear with us during this difficult time.  You can contact us alternatively by email on moorland.med@nhs.net or Online Consult below:

https://www.online-consult.co.uk/org/moorland-medical-centre

Flu Campaign 2020/21

Book your Flu vaccination at the surgery today, appointments are available online or by ringing 01538 399008.  Information attached as to who is eligible.

Flu Information for patients

Consult with your Doctor online

We’ve recently launched a new system you can use to check your symptoms and submit forms to us.

Its available online by following the link below or via www.patientaccess.com. All you need to do is click the link and itll take you to an online form where you outline your symptoms. Youll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition.

The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not and if not, well give you the advice you need on what to do next.

The forms are tailored to you and theyve all been approved by clinicians so the advice you get is really accurate and helpful.

You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.

Its really simple to use, you can just follow the link below and the forms are clear and easy to understand.

Online Consult link below:

https://www.online-consult.co.uk/org/moorland-medical-centre

Practice Charter

Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

  • You will be treated with courtesy and respect by all Practice personnel.
  • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.
  • A non-urgent appointment with a doctor or nurse will be offered at the next available routine appointment slot.
  • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.
  • We aim to answer the telephone within six rings.
  • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person, online, by post or local pharmacy.
  • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.

If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional manner.

We wish to make Moorland Medical Centre as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Rights to General Medical Services

  • To be offered a health check on joining the practice.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.
  • To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
  • To choose whether to take part in research or medical student training.
  • To receive a copy of their doctors practice leaflet, setting out the services that he or she provides.
  • To receive a full and prompt reply to any complaints they make about the care they receive at Moorland Medical Centre

Patient’s Responsibilities

  • If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
  • If you are 10 minutes late for your appointment you will be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
  • A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10am if at all possible.
  • An urgent appointment is for an urgent medical problem. Please speak to Reception if you require a sick note or prescription.
  • We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.
  • Make a separate appointment for each patient that needs to be seen and each problem that you have to discuss. This allows the Doctor enough time to treat each patient with the time that they deserve.
  • Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.
  • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted and will dealt with appropriately.
  • Please let us know if you change your name, address or telephone number.
  • Test results take time to reach us. Please give at least 7 working days before contacting the surgery.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help & advice. Please act upon it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website