Noticeboard

Surgery Closure Thursday 11th August

The surgery will be closed on Thursday 11th August at 1.00pm for Staff Training and will re-open on Friday 12th August at 8.00am.

Heatwave

Stay #WeatherAware

#BeattheHeat

Look out for older people and others who may find it more difficult to stay cool and hydrated in hot weather.

It is important to check that older friends, family and neighbours are coping during the hot weather. Keep in touch over the phone and follow the guidance on how to safely care for others

Drink plenty of fluids and avoid excess alcohol during the hot weather.  

A cool living space is especially important for infants, older people or those with long-term health conditions  

Avoid extreme physical exertion during the hot weather. If you can’t avoid strenuous outdoor activity, keep it for cooler parts of the day e.g., early morning or evening.

The best thing to do in the hot weather is stay out of the direct sun, especially between 11am and 3pm as UV rays are strongest during these hours.  

Don’t leave babies, children, older people or vulnerable people or pets alone in stationary cars in hot weather

If going out in the hot weather, walk in the shade, apply sunscreen, wear a hat and light, loose cotton clothes  

If you or others feel unwell, get dizzy, feel weak, anxious or have

Intense thirst, move to a cool place, rehydrate and cool your body down

Rest immediately in a cool place if you have painful muscular spasms and drink plenty of cool drinks. Seek medical attention if you feel unusual symptoms or if symptoms persist.  


Enhanced Access Appointments in Leek & Biddulph

Your local practices (Leek & Biddulph Primary Care Network) are asking patients views on what potential extra appointments you might find useful and when.  Please click on the link below to access the questionnaire form that you can complete and submit:

https://forms.gle/LTLEu7ue5Mynb9J89


Spring Booster Covid Vaccination Campaign

This week marks the start of the Spring Booster Covid Vaccination Campaign nationally (essentially phase 4). This will be targeting the over 75 years and over and those aged

12 years and over who are clinically extremely vulnerable. LVS (Local Vaccination Service / GP run Vaccination Centres) have predominantly been asked to stand down from this phase of vaccine delivery, so that we can focus on providing core General Practice services. Leek and Biddulph PCN have decided to adhere to this guidance. We have not taken this decision lightly as we have prided ourselves on being able to deliver phase 1,2, and 3 to our patients in their locality. However, running the vaccine clinics, as well as simultaneously performing all the routine everyday core work has taken a huge toll on General Practice staff, thus to provide a sustainable service going forward we have stepped down from spring boosters.

 

As of April, we are officially putting our two vaccination centres in Leek and Biddulph into ‘hibernation’ and currently fully intend to reopen them if an Autumn/Winter 2022 booster campaign is needed. We appreciate this will potentially inconvenience some of our patients but there are now a number of excellent local vaccine clinics that can be found on the NBS (National Booking Service)

 

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

 

Please be reassured that our patients residing in a care home, or who are registered as housebound, will still be catered for with a visiting service who can administer the vaccine in patient’s homes. We are working closely with MPFT (Midlands Partnership Foundation Trust) who will be providing this service, we will advise those patients affected on the specifics of this process in due course.

 

With over 50,000 vaccines now delivered by the PCN since we started in January 2021, I would like to again take this opportunity to thank all staff in the PCN, and all volunteers that have helped at both sites. Without your hard work and dedication, the success achieved in the vaccination campaigns in Leek and Biddulph would not have been possible.

 

Many Thanks

Dr Neil Briscoe 

Wearing a face covering in GP Practices

Face coverings are no longer mandatory in a number of settings from 26 January 2022.

However, we are still asking that you wear a face covering in our practice to help keep yourselves, other patients, and staff safe.

When visiting our practice, you will still be required to wear a face covering.  This will keep everyone safe from COVID-19.

You could have COVID-19 and not even know about it. That’s why anyone entering this practice must continue to wear a face covering after 26 January 2022.

If you are visiting the practice, you will still be asked to wear a face covering after 26 January 2022. If you don’t have one, please ask a member of staff and they will help you.

Thank you to everyone who continues to wear a face covering when visiting our

practice – you are helping to keep yourselves, our patients and our staff safe from

COVID-19.

If you’re coming into the practice, you will still be required to wear a face covering.

Help to keep everyone safe at your local practice.

All Staff at Moorland Medical Centre work hard to provide an excellent service to our patients

 

We are not here to suffer physical, or verbal abuse from patients, their relatives or members of the Public.

 

This practice operates a zero-tolerance policy with regards to violence or abuse. ANY patient or their relative who use threatening or offensive behaviour, either verbal or physical, in person or via the telephone or social media could be removed from the practice in order to protect our staff and other patients.

Practice Charter

Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

  • You will be treated with courtesy and respect by all Practice personnel.
  • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.
  • A non-urgent appointment with a doctor or nurse will be offered at the next available routine appointment slot.
  • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.
  • We aim to answer the telephone within six rings.
  • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person, online, by post or local pharmacy.
  • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.

If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional manner.

We wish to make Moorland Medical Centre as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Rights to General Medical Services

  • To be offered a health check on joining the practice.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.
  • To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
  • To choose whether to take part in research or medical student training.
  • To receive a copy of their doctors practice leaflet, setting out the services that he or she provides.
  • To receive a full and prompt reply to any complaints they make about the care they receive at Moorland Medical Centre

Patient’s Responsibilities

  • If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
  • If you are 10 minutes late for your appointment you will be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
  • A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10am if at all possible.
  • An urgent appointment is for an urgent medical problem. Please speak to Reception if you require a sick note or prescription.
  • We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.
  • Make a separate appointment for each patient that needs to be seen and each problem that you have to discuss. This allows the Doctor enough time to treat each patient with the time that they deserve.
  • Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.
  • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted and will dealt with appropriately.
  • Please let us know if you change your name, address or telephone number.
  • Test results take time to reach us. Please give at least 7 working days before contacting the surgery.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help & advice. Please act upon it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website