Noticeboard

Staff Training

The surgery will be closed for Staff Training on Thursday 22nd October from 1.00pm-6.00pm.   The surgery will re-open on Friday 23rd October at 8.00am.  If you require advice while the surgery is closed please call NHS111 or 999.

Our team is working hard in different ways, including telephone and video consultations to keep the practice open and running effectively during this Pandemic. We are therefore receiving a high volume of telephone calls, and we only have a limited numbers of incoming lines available.  Please bear with us during this difficult time.  You can contact us alternatively by email on moorland.med@nhs.net or Online Consult below:

https://www.online-consult.co.uk/org/moorland-medical-centre

Flu Campaign 2020/21

Book your Flu vaccination at the surgery today, appointments are available online or by ringing 01538 399008.  Information attached as to who is eligible.

Flu Information for patients

UHNM - Community Phlebotomy

North Staffordshire and Stoke CCGs – launch of patient web-based appointment booking system

Online booking service to book an appointment, after booking a text confirmation of date/time/venue will be received.  Click on the link below to book a blood test at your local clinic location.

https://patientconnect.uhnm.nhs.uk/

Blood test information leaflet

Face Coverings when attending the GP Surgery

If you are asked to come to the surgery for a face to face review/appointment, you will be required to wear a face covering to help keep you and us safe. You can use anything that covers your nose and mouth. Thank you.

Find guidance on how to wear and make a face-covering on GOV.UK.

Mask Exemption Cards for Learning Disabilities

Consult with your Doctor online

We’ve recently launched a new system you can use to check your symptoms and submit forms to us.

Its available online by following the link below or via www.patientaccess.com. All you need to do is click the link and itll take you to an online form where you outline your symptoms. Youll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition.

The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not and if not, well give you the advice you need on what to do next.

The forms are tailored to you and theyve all been approved by clinicians so the advice you get is really accurate and helpful.

You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.

Its really simple to use, you can just follow the link below and the forms are clear and easy to understand.

Online Consult link below:

https://www.online-consult.co.uk/org/moorland-medical-centre


Coronavirus updates

July 2020

Disabled people exempt from wearing face coverings under new government guidance

Government has set out a list of face covering exemptions, as they are mandatory in additional enclosed spaces from today (Friday 24 July).

https://www.gov.uk/government/news/disabled-people-exempt-from-wearing-face-coverings-under-new-government-guidance

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Social distancing guidance for young people

The guidance for young people on social distancing was updated on Wednesday 28 July to be in line with the most recent government advice. The guidance provides an overview of a range of topics, including:

  • Protecting different groups of people

  • Social distancing and avoiding close contact

  • Handwashing and respiratory hygiene

  • Face coverings

  • Travelling

  • Getting care

  • Going to work, education or childcare

Guidance: https://www.gov.uk/government/publications/stay-alert-and-safe-social-distancing-guidance-for-young-people


Supplying face mask exemption letters to patients

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.

 


Guidance for patients taking a holiday

As lockdown eases and tourism begins to reopen around the UK. The BMA have produced a simple guidance poster to help patients mitigate risks and stay safe on their holiday.


June 2020

Testing and tracing for coronavirus

Get a test to check if you have coronavirus, understand your test result and find out what to do if you're contacted by NHS Test and Trace.

 


Clinically extremely vulnerable shielding patients

The advice for clinically extremely vulnerable people shielding from COVID-19 is changing:

https://www.gov.uk/government/news/plans-to-ease-guidance-for-over-2-million-shielding

From 6th July, those shielding will be able to:  meet outdoors in groups of up to six people they do not live with and create a ‘support bubble’ with one other household


Face Coverings when attending the GP Surgery

If you are asked to come to the surgery for a face to face review/appointment, you will be required to wear a face covering to help keep you and us safe. You can use anything that covers your nose and mouth. Thank you.

Find guidance on how to wear and make a face-covering on GOV.UK.

Mask Exemption Cards for Learning Disabilities


Learning Disability Awareness Week 15th-19th June 2020

https://www.mencap.org.uk/get-involved/learning-disability-week-2020

Face Coverings Information

Stay safe in June

Shielding Update

https://www.keepsafe.org.uk/resources


At Risk Patient Letter - 4th June

The latest government shielding guidance can be found at www.gov.uk/coronavirus

The Government is regularly reviewing this guidance and most recently updated it on 31st May. The next review of this guidance will take place the week commencing 15th June 2020, after which you will be written to with information on updated shielding advice.


Managing your health at home

To maintain social distancing and prevent the spread of the coronavirus, you are advised to stay at home as much as possible. While you are at home it's still easy to get NHS help and support using your smartphone, tablet or computer.

The Health at Home webpage has information letting you know how to:

contact your GP

order repeat prescriptions

manage long-term conditions

maintain your mental and physical wellbeing

If you need an NHS service, try to do it online first. If you cannot get what you need this way try asking a friend or family member to help you, or speak to your GP surgery on the phone.

Find out more at: www.nhs.uk/health-at-home


Guidance Note for Parents of Children Returning to School from 1st June 2020

Dear Parents

We are aware that some parents might be understandably anxious about the Government’s recent announcement, advising that children of a certain age return to school in the week commencing 1st June 2020. GPs are unfortunately not in a position to provide individual risk assessments or letters to a child, in order to confirm their suitability (or otherwise) to return to school.

North Staffordshire Local Medical Committee has therefore prepared this guidance note to help parents, on behalf of your practice, as the statutory body that advises and supports all GPs and practice teams across Stoke-on-Trent and North Staffordshire.

Guidance note for Parents of Children Returning to School from 1st June 2020


May 2020

Staying at home and shielding

If you’re clinically extremely vulnerable, you’re strongly advised to stay at home at all times and avoid any face-to-face contact to protect yourself.

This is called ‘shielding’ and the advice is:

  1. Do not leave your house.
  2. Do not attend any gatherings, including gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.
  3. Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19).

The Government is currently advising people to shield until 30 June 2020 and is regularly monitoring this position.

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19#symptoms


University Hospital Of North Midlands NHS Trust Blood Test Service.  Information leaflet attached below:

Blood test information leaflet


Patients that have been identified as being at moderate risk can access government guidance here. There are also other sources of support for moderate-risk patients:

Volunteers can provide:

Check in and chat support – short-term telephone support to individuals who are at risk of loneliness because of self-isolation (note, this is not mental health advice).

    • Community support – collection of shopping, medication, or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.
    • Patient Transport – transport to take patients home who are medically fit for discharge.
    • NHS Transport – who will deliver medicines on behalf of the community pharmacy or dispensing doctor.
  • Health at home – is a webpage that gives them an overview of NHS services that are available, such as how to order repeat prescriptions online and get them delivered.
  • Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic.
  • The government has provided advice on employment and financial support on their website: https://www.gov.uk/coronavirus

Local Councils

Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19. Click on the link below where you can locate your local council and associated website where you can find further information.

https://www.gov.uk/find-local-council

The government has provided advice on employment and financial support on their website: https://www.gov.uk/coronavirus


April 2020

21.4.2020 Update

Important advice for parents during COVID-19

Paediatric specialists have developed a pack for parents/carers to help identify when children who are displaying any health concerns should be taken to hospital.  Please use the link below to access the newsletter.

 Child Death Prevention Newsletter


17.4.2020 Information

Managing your health at home

The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, unless you feel very unwell or you are told to attend an existing appointment for ongoing treatment. While you are at home it's still easy to get NHS help using your smartphone, tablet or computer.

The Health at Home webpage has information letting you know how to:

● contact your GP

● order repeat prescriptions

manage long-term conditions

● maintain your mental and physical wellbeing

If you need an NHS service, try to do it online first. If you cannot get what you need this way try asking a friend or family member to help you, or speak to your GP surgery on the phone.

Find out more at: www.nhs.uk/health-at-home


We know that there will be people in Staffordshire and Stoke-on-Trent who are extremely vulnerable to coronavirus (Covid-19). If you are included in this group, you should have received a letter from the NHS asking you to stay at home and avoid face-to-face contact for at least 12weeks. This may mean that you will need extra support during this time.

 

This might be for things such as travelling to appointments or collecting prescriptions and medicines. Alternatively, you might need help with shopping, or even a friendly voice to talk to.

 

We know there are other people who will not have received a letter but are vulnerable too, for example people who are staying at home because they have symptoms of coronavirus, are over 70, have a pre-existing health condition or are pregnant and do not have a friend, relative or neighbour who can help.

 

Documents attached below with useful contact information and volunteer support both locally and nationally:

NHS Volunteer Responders Information

Survive Together - COVID-19 Community Support


10.4.2020 Update

A message to all parents/guardians of children re COVID 19

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services if you are worried.

If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP.

For information about crying babies go to http://iconcope.org/parentsadvice/

If your child is severely unwell call 999 or go to ED.

 


06.04.2020 Update

 

We have been receiving calls regarding whether patients meet the high-risk criteria for 12 weeks self-isolation/shielding. Please follow the information below to help free up our phone lines.

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

 

Please be advised the searches to identify the final group of patients at high risk of severe illness from COVID 19, have been delayed nationally. We have been updated by NHS England that these searches should be conducted this week and patients will be sent a letter in the post from NHS England, this letter will be flagged up in your medical record at the surgery.

If you think you fall into the high risk category then we recommend you follow the guidance issued by the Government to protect yourself. This means:-

  • Not leaving your home
  • Staying at least 2 meters away from other people in your house
  • You can also self-identify if you feel you should be included in the highest clinical at risk group, and have not yet received a letter, and register here: https://www.gov.uk/coronavirus-extremely-vulnerable Your GP practice will then receive this list of patients and are asked to review the patients on this list, and then we will send a letter out to you if you’re GP considers it appropriate for you.


02.04.2020 Update

Information for patients with Learning Difficulties.

How to stay safe

Health Issues

What if you get ill?

Looking after your feelings and Body

https://www.mencap.org.uk/advice-and-support/health/coronavirus-covid-19


March 2020

30.03.2020 Update 

We have been receiving calls regarding whether patients meet the high-risk criteria for 12 weeks self-isolation/shielding. Please follow the information below to help free up our phone lines.

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

 

Please be advised the searches to identify the final group of patients at high risk of severe illness from COVID 19, have been delayed nationally. If you think you fall into the high risk category then we recommend you follow the guidance issued by the Government to protect yourself. This means:-

  • Not leaving your home
  • Staying at least 2 meters away from other people in your house.

25.03.2020 Update

Social Prescribing resources & support - COVID-19


24.03.2020 Update

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 - GOV.UK


23.03.2020 Update

Due to the current situation regarding the COVID 19 pandemic, we are receiving an unprecedented amount of calls to the practice each day. Please be patient with our staff who are under immense pressure and remember they are working hard to help many patients. Please also be patient while waiting for the phone to be answered, this is due to the large amount of calls which come into the surgery.

To help us to remain open and to promote your own safety we need to cancel all routine GP appointments for the foreseeable future, this is in line with current NHS Guidance.

If you feel that you need to speak to a clinician please call the surgery on 'the day' and the receptionists will signpost you to the most appropriate service.

As announced on Sunday 22nd March briefing, if you're at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage, wait to be contacted.

You can find the latest information and advice from Public Health England on https://www.nhs.uk/conditions/coronavirus-covid-19/ 


20.03.2020 - Update

https://111.nhs.uk/isolation-note/

An isolation note

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.

If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.

Guidance for employers and businesses on coronavirus (COVID-19)

Guidance on social distancing for everyone in the UK


You can find the latest information and advice from Public Health England on https://www.nhs.uk/conditions/coronavirus-covid-19/ 

If you think you have Coronavirus and have symptoms:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

DO NOT come into your GP practice or visit any other health facility, including a pharmacy. Please stay at home and look at the NHS 111 web pages above for advice and information.

Moorland Medical Centre feel it is imperative as a practice to be able to modify the way in which we work to be able to safely and effectively deal with the situation at hand by focusing on our duty of care to protect our patients and staff member from the impact of the current pandemic.

Please be patient with our staff who are under immense pressure and remember they are working hard to help many patients. Please also be patient while waiting for the phone to be answered – this is due to the large amount of calls which come into the surgery.

Below are the changes the practice has made which may affect you as patients:

If you have a routine appointment booked in the next few weeks we will be contacting you either by a text message, email or telephone, to establish with you if you still need the appointment. All appointment requests will be triaged and then changed to either a telephone or video consultation.

Face to Face appointments – you will be triaged on the telephone and asked to attend the surgery for an examination if this is required by the clinician.

If you have a stable long term condition you may be asked to postpone your routine review appointments until such a time when this is feasible. If you feel your condition is unstable and you are unable to wait, please be reassured that you will still be seen.

Routine blood tests for stable conditions may be postponed in the short term. Blood tests that are required urgently, will be triaged and a plan of action agreed with the clinician.

Appointments with your own GP might not be always possible and you may find that you have to speak to other clinicians.

Home visits will continue as before, being triaged initially over the telephone.

Prescriptions/Fit Notes –We will try to send as much information as we can electronically or post it to you so as to alleviate the need for you to come into the surgery. We will be temporarily taking prescription requests over the phone.

We have temporarily suspended the booking of online appointments to enable us to triage the appointment requests whilst the pandemic continues.

The health care professional examining you may wear protective equipment, where appropriate. You may also be asked to wear a face mask (which will be provided to you). Please do not be alarmed by this as this is to ensure safety of staff so that they can continue to look after you. Our waiting room has been set up to allow social distancing and reduce the risks of viral transmission.

We may ask you to wait in your car or in a different designated waiting area to reduce the risk of transmission of infection.

Our secretarial team will be working on urgent clinical work and therefore there may be a delay on non-clinical items such as insurance reports, non-urgent paperwork, DVLA.

The practice has currently postponed the following areas below, aiming to revisit these once the outbreak ends:

New patient registration medical examination, unless clinically indicated, travel vaccinations, medical examinations, stop smoking clinics, spirometry and routine annual ECGs unless clinically indicated.  New patient checks, NHS health checks, frailty and over 75s annual reviews.  Minor surgery.

 
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