Noticeboard

This week we are celebrating Occupational Therapy Week. 

This year’s focus is on Social Justice and Health Equity.  Liz Smith and Vicky Jones joined Leek and Biddulph Primary Care Network at the beginning of 2021 to set up a new O.T service specifically for the 5 GP practices within the PCN.  This new service has been set up to provide early intervention support, this is for patient who have been newly diagnosed or are struggling with new difficulties both for physical and mental health needs. Current services do not provide this support and in celebration of O.T week our new service is providing access for those who previously do not meet the criteria of existing services.  Please see attached leaflet for further information regarding our service.

 

Further information with regards to O.T week is available from website www.rcot.co.uk 

 

Covid Clinics at Moorland Medical Centre

We have now started our Covid-19 Booster clinics, you will be sent a text message or contacted via the phone if you are eligible for a booster.  If you have not heard anything yet you can email moorland.med@nhs.net and we will check this for you.  We are also looking for volunteers to help with the clinics so if you are available please either email Bas Pickering PPG Secretary on  bas.pickering@yahoo.com or moorland.med@nhs.net and we will be in touch with you.

Flu Vaccination

Due to a national delay in the delivery of the Flu Vaccination the surgery is currently unable to book any further appointments.  We apologise for the inconvenience that this may cause but as soon as we receive a further delivery of the vaccine we will send notifications out to our eligible patients to book an appointment.

Please let the surgery know if you have changed your contact details, e.g. mobile number or home address.

All Staff at Moorland Medical Centre work hard to provide an excellent service to our patients

 

We are not here to suffer physical, or verbal abuse from patients, their relatives or members of the Public.

 

This practice operates a zero-tolerance policy with regards to violence or abuse. ANY patient or their relative who use threatening or offensive behaviour, either verbal or physical, in person or via the telephone or social media could be removed from the practice in order to protect our staff and other patients.

Practice Policies

Confidentiality, Privacy Notice & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Poster for Patient Information GDPR

Generic GP GDPR Privacy Notice - Waiting Room

Patient Privacy Notice Short Poster

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Access to Medical Records Request Form

Complaints

Customer service form

The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’

How to Complain

There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice. 

Complaints and Suggestion Leaflet

NHS Complaints leaflet

NHS Complaints Advocacy

Patient Advice and Liaison Service



 
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